A “malfunction” affects Microsoft 365 and Outlook... and the company comments

Services provided by Microsoft were disrupted inside and outside the United States on Thursday, according to complaints from users of Microsoft 365 and Outlook who said they found it difficult to use them. For its part, the company announced, via the “X” platform (formerly Twitter), that it is “investigating reports indicating that users are facing problems,” and added that it found that part of its infrastructure “is witnessing increasing pressure across multiple regions,” and continued that it has worked to “redistribute communication traffic across its global infrastructure to help balance the pressure.”

It later clarified that “the high pressure is not due to an increase in traffic, but rather to a number of servers being out of service unexpectedly, which put a burden on the remaining infrastructure and we are currently working to return it to service safely.” The company then stated that “a portion of the affected servers have returned to work successfully, and we are currently working to disseminate this change more widely, and we are also preparing automatic recovery systems to continuously detect unresponsive servers and restart them.”